Our Commitment to Your Privacy

1. Information We Collect

We collect several types of information from and about users of our website and services. This information may include personal data such as your name, email address, telephone number, and postal address when you voluntarily provide it to us through contact forms, service inquiries, or account registration. We also collect technical information automatically when you visit our website, including your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our site.

We may collect information regarding the services you inquire about or purchase from us. This includes project specifications, technical requirements, system architecture preferences, and any other information you choose to share with us during the consultation and service delivery process. We also record communication preferences and history when you contact our support team.

2. How We Collect Information

We use different methods to collect data from and about you including through direct interactions. You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you apply for our services, subscribe to our newsletter, request marketing to be sent to you, enter a competition, promotion or survey, or give us some feedback.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

3. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computers hard drive.

We use the following types of cookies: strictly necessary cookies which are required for the operation of our website; analytical or performance cookies which allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it; functionality cookies which are used to recognise you when you return to our website; and targeting cookies which record your visit to our website, the pages you have visited and the links you have followed.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies including strictly necessary cookies, you may not be able to access all or parts of our site.

4. How We Use Your Information

We use information held about you in the following ways: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you; to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer.

We also use your information to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our website to ensure that content is presented in the most effective manner for you and for your computer; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

5. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: where we need to perform the contract we are about to enter into or have entered into with you; where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests; where we need to comply with a legal or regulatory obligation; and where we have your consent.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal data against accidental loss, alteration, unauthorised access, disclosure or destruction. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Our security measures include encryption of data in transit using TLS protocols, secure server infrastructure, regular security audits, and employee training on data protection best practices.

8. Data Sharing and Disclosure

We may share your personal data with third parties only in the following circumstances: with service providers who perform services on our behalf such as IT and system administration, hosting services, and data analytics; with professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services; with regulatory authorities or law enforcement agencies where required by applicable law or regulation; and in connection with a business transfer such as a merger, acquisition, or sale of all or a portion of our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

9. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. Whenever we transfer your personal data out of Canada, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards: we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; we may use specific contracts approved for use which give personal data the same protection it has in Canada; or we may transfer data to organisations who are members of recognised privacy frameworks.

10. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to request access to your personal data commonly known as a data subject access request; the right to request correction of the personal data that we hold about you; the right to request erasure of your personal data; the right to object to processing of your personal data; the right to request restriction of processing your personal data; the right to request transfer of your personal data; and the right to withdraw consent at any time where we are relying on consent to process your personal data.

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests.

11. Third-Party Links

Our website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

12. Children Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we take steps to remove that information and terminate the corresponding account. If you become aware that a child has provided us with personal data, please contact our support team immediately.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last updated date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our website and services after any modifications indicates your acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us at: